FAQ
You have questions? We have answers!
Still can't figure out the solution? Drop us a line and we'll do our best to help!
Shipping Questions
Do you offer express shipping?
Yes, you can find express shipping options at checkout. Please note that since I package all orders myself (with lots of love + soft padding for those delicate sugar flowers!), it may take up to 2 business days for your order to packaged. If you have a super rushed deadline, definitely drop up an email first to verify we can meet your deadline!
Do you offer free shipping?
During certain times, (like when celebrating my business’ 10th birthday!) free shipping is available. The best place to find these promotions is by signing up for my email list.
Do you ship internationally?
Yes! Currently this shop and my Etsy shop are the only two locations I’m able to offer international shipping right now, so I’m so excited to have a home base to send my international clients! This shop is powered by Shopify, so I use their features like currency conversion and shipping calculations. These are automated features and sometimes they don’t work 100%. I’m still the human running this shop, though!! If you run into any issues or need help with checkout, please reach out and I’m happy to assist! —Kelsie
Sugar Flower Questions
How long do sugar flowers last?
- When stored properly, sugar flowers can last indefinitely and make beautiful keepsakes.
Are sugar flowers edible?
- While these sugar flowers are made with edible materials, many customers choose to keep sugar flowers as decorative mementos.
- Sugar flowers contain inedible support structures including floral wire.
- Remove flowers prior to serving cake.
- Contains egg whites and not made in an allergen-free facility.
How do you put sugar flowers on the cake?
- For low maintenance cake placement, Add sugar flowers to your cake just before serving or display.
- For cakes stored in coolers, place the flower on the cake after removing from refrigerator to prevent condensation damage.
- Sugar Flowers can be safely left on fondant or buttercream cakes overnight only if they are stored in a low condensation/low humidity refrigerator.
- These sugar flowers have been tested on buttercream, fondant, and ganache iced cakes.
Returns and Refunds
How can I contact customer service?
You can send us an email at kelsie@kelsiecakes.com, text us at 404-966-3515, or fill out the contact form on this website. During business hours, we’re also avaiable via the chat button at the bottom of your screen!
About the Brand
Do you have retail store locations?
No, we don’t have any retail store locations. If you are in the Tampa, FL area and would like to arrange a pickup, please contact us first about availability!
Do you offer bulk or wholesale orders?
I do not offer wholesale or bulk pricing for my ready to ship sugar flowers. If you are a bakery or wedding vendor who is interested in purchasing a bulk or wholesale order, please inquire on my main website kelsiecakes.com or email us at kelsie@kelsiecakes.com with your request!
Do you have active discount codes or promotions?
Right now the best place to find discount codes is by opting in for my email newsletter! You can score 10% off your first (or next) order, and more goodies and promotions will be shared to the email list exclusively!
How can I contact customer service?
You can send us an email at kelsie@kelsiecakes.com, text us at 404-966-3515, or fill out the contact form on this website. During business hours, we’re also avaiable via the chat button at the bottom of your screen!